Privacy Policy

Effective date: July 27, 2026

Makan (“we,” “us,” or “our”) operates the Makan mobile application and website at makann.co (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our real estate and travel platform.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

1. Information We Collect

We may collect the following categories of information:

• Account and contact information you provide — such as your name, email address, and phone number when you register, complete your profile, list a property, contact an agency, or make a booking.
• Booking and communication data — details you submit related to property inquiries, reservations, stay bookings, or messages with agencies and hosts.
• Device and usage identifiers — including a pseudonymous guest_id and similar technical identifiers used for analytics, fraud prevention, and improving app performance. These identifiers do not directly reveal your identity unless linked to an account you create.
• Log and technical data — such as device type, operating system, app version, IP address, and general usage events (for example, screens viewed and actions taken in the app).
• Location information — only when you choose to provide a property location, search by area, or enable location-related features. We do not continuously track your precise location in the background unless you explicitly grant that permission for a specific feature.

2. How We Use Your Information

We use collected information to:

• Create and manage your account and user profile;
• Facilitate property listings, searches, bookings, and communications with agencies;
• Improve user experience, reliability, and features of the Service;
• Provide customer support and respond to your requests;
• Analyze usage trends using pseudonymous identifiers such as guest_id;
• Protect the security and integrity of the Service and prevent abuse or fraud;
• Comply with applicable legal obligations.

3. Backend Infrastructure & Hosting

Makan utilizes self-hosted backend infrastructure to ensure maximum data privacy, control, and security:

• Self-Hosted Supabase & Backend API — Authentication services, database storage (PostgreSQL), and server API logic are run on our own private, self-hosted infrastructure rather than shared public cloud services.
• Server Provider & Location (Contabo VPS — Hub Europe) — Our backend server and self-hosted database instance operate on a private Virtual Private Server (VPS) hosted by Contabo located in Hub Europe. All core user data, authentication details, profiles, and property database records are stored directly on this European server infrastructure.
• Essential Technical Services — We may use specialized third-party services only where necessary for app delivery, such as map rendering, media content distribution, and mobile push notifications.

These infrastructure services process data strictly as required to provide their functionalities to Makan and under strict confidentiality standards.

4. Data Sharing

We do not sell your personal information. We may share information:

• With real estate agencies, hosts, or property owners when you inquire or book;
• With service providers who assist us under contractual confidentiality obligations;
• When required by law, regulation, legal process, or governmental request;
• To protect the rights, safety, and security of Makan, our users, or the public.

5. Data Retention

We retain personal information only for as long as necessary to provide the Service, fulfill the purposes described in this policy, resolve disputes, enforce agreements, and comply with legal requirements. When data is no longer needed, we take reasonable steps to delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or update your personal information through your account settings;
• Request deletion of your account and associated personal data;
• Withdraw consent where processing is based on consent;
• Object to or restrict certain processing activities.

To exercise these rights or raise a privacy concern, contact us at info@makann.co. We will respond within a reasonable timeframe. You may also delete your account from within the app where that option is available.

7. Security

We implement reasonable administrative, technical, and organizational measures designed to protect your information against unauthorized access, loss, misuse, or alteration. These measures include encrypted connections (HTTPS), strict access controls, and private self-hosted server security. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

The Service is not directed to children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

9. Data Storage & Server Location

All core databases, authentication infrastructure, and application APIs operate on our dedicated self-hosted server hosted on a Contabo VPS in Hub Europe. By using the Service, you acknowledge that your information is stored and processed on our private self-hosted European server environment in accordance with applicable data protection standards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date above. Material changes may also be communicated through the app or by other appropriate means. Continued use of the Service after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Makan
Website: https://makann.co
Email: info@makann.co